He used to work in the returns department. “I used to think that I would have freedom as a delivery driver, but most of the time I have lunch in my van on the side of the road because I don’t have enough time to find a park and enjoy the fresh air,” Angel says. It is these changes that make his job much more difficult. Amazon has also changed its routing algorithm and marks multiple deliveries in the same area as one stop, even though houses and apartments are scattered and often located on the other side of the block. Most drivers in his DSP feel just as frustrated. Amazon has said the camera is for security, but it feels like an invasion of privacy,” he says. For each “distracted driver” notification, I have points deducted from my safety score, which are reviewed by management and can be used to cut my hours or get fired. Sometimes if he turns away from the front of the van, he gets a notification. Angel gets a 'distracted driver' notification even if he changes the radio station or drinks water. “I used to love being an Amazon delivery driver, but ever since the company installed cameras in our vans, I feel like we're being watched all the time,” he says.Īmazon says 270-degree AI cameras are motion-activated and don't record all the time. The round trip would have taken more than 40 minutes, and I would have been far behind schedule, which would have reduced my score,” says Angel. “My current route is quite rural and it will take me 15 minutes to get to the nearest toilet. Many public toilets are closed due to COVID-19, but most of the time he delivers in the mountains and feels nervous, afraid to be behind schedule. Several times he had to urinate in a plastic bottle because there was no toilet. On the subject: 'The world is gray': the heartbreaking story of a Ukrainian refugee trying to survive with her children in London “The routes also sometimes lead to rural areas where public toilets are not available.” “You are in a crowded vehicle for more than 10 hours a day, you have to deliver up to 400 packages,” he says. Staying in a van also comes with its own set of challenges. But during the holiday season, he was the victim of an attempted robbery and people followed him while he was on his way.

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